Communicating and Influencing - For Managers and Team Leaders

Course Code

commtm2

Duration

14 hours (usually 2 days including breaks)

Overview

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and Case Studies

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office

Course Outline

This course is almost identical to the Team Members’ course (see separate outline) but with these changes:

  • There is an addition module entitled: Leadership v Management which covers:
    • The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager?
    • Management Styles
  • There is an additional module entitled: Delivering Change which covers:
    • Why Change does / does not work
    • Change Principles
    • Resistance to Change – and why, occasionally, resistance to change is beneficial

Client Testimonials

★★★★★
★★★★★

Bookings, Prices and Enquiries

Private Classroom

From 3600EUR

Private Remote

From 3000EUR (12)

Public Classroom

Cannot find a suitable date? Choose Your Course Date >>Too expensive? Suggest your price

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