Soft Skills Training Courses

Soft Skills Training

Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) refers to the skills that shape one's relationships with other people, especially within the context of work.

NobleProg onsite live Soft Skills training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.

Soft Skills training is available in various formats, including onsite live training and live instructor-led training using an interactive, remote desktop setup. Local Soft Skills training can be carried out live on customer premises or in NobleProg local training centers.

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Soft Skills Course Outlines

Code Name Duration Overview
3098 Effective interpersonal communication with elements of assertiveness 14 hours Goal The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as: Building an effective communication style with others Practical analysis of the barriers of communication and active techniques to prevent their occurrence Building support assembly relationships Effective team work Awareness of mutual influence in relation team-unit and unit-team The ability to use a variety of techniques to manage conflict Change their attitudes and behavior modeling constructive (eg assertive posture) Method of work The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed. Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
3100 Team Building and Management 14 hours Purpose of the course: For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management. Benefits of completion of the course: Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills. Metoda szkolenia: short thematic lectures, individual exercises, simulations, case studies, role plays
communic Communication 14 hours If you want to: understand why some people do not respond to what you say to them, improve your relationship with your spouse, children, boss, co-worker, etc... expand the scope of their personal skills in communication with other people, learn how to quickly feel better, safer, quieter and just as you like, make other people interested in your own person and to make them to like you this course is for you! Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.  
811 Management Skills for Administrative Professionals 28 hours This comprehensive course will provide you with practical ideas, skills, and increased self-awareness which are the key to moving into a more demanding role where you have supervisory responsibility. The skills and awareness that you gain at this course will help you attain your business objectives – the goals your organization expects you to reach. They will give you the ability to work productively with people and the skills to build your credibility which will lead to more important leadership roles. The course is fully participative, combining practical exercises, group discussions and accelerated learning interventions. Complete this course and you will be able to: Understand the role of a manager and how it differs from an administrative role Organize, attend and record effective meetings Plan and prioritize your workload Plan and coordinate workflow and productivity Build effective relationships with senior managers, colleagues and customers Assert yourself and influence colleagues with maximum effect Understand the various management styles available to you and when to use each style Structure and prepare presentations Manage change and transitions both for yourself and your team members Manage performance and conduct personal development reviews Coach teams and individuals to improve performance
coach Coaching Skills 7 hours Audience Staff who need to be fully prepared to deliver high quality Coaching sessions To individual members of their own staff To their teams To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input Format of the course A combination of: Facilitated Discussions Delegate Coaching sessions – with full feedback By the end of the course, delegates will be able to: Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance Deliver meaningful Coaching Sessions
traintrainer Train-the-Trainer 21 hours Audience Staff who need to be fully prepared to deliver high-quality training sessions Format of the course A combination of: Facilitated Discussions Delegate Presentations – with full feedback By the end of the course, delegates will be able to: Prepare and structure an effective training session Prepare themselves properly for that training session Deliver that training session with confidence Use the various visual aids that a trainer might choose to employ in creating a stimulating session Deal with the different types of people who they will encounter in their training courses
sccomm Scientific Communication 14 hours During this workshop participants will be familiarised with basics of scientific communication including ways of preparing presentations, short articles and posters promoting scientific results. The theoretical course is interwoven with simple practical exercises, quizzes and tests to make sure that participants understand the concepts. During the training you will be taught how to present your results in a comprehensible and interesting way. By the end of the course you will be able to deliver a memorable speech and create a presentation that will be remembered. The course has been designed for people who want to learn how to present their work in an interesting, clear, understandable and memorable way. It has been designed especially for: Researchers presenting their scientific results at conferences and workshops Scientists applying for grants Managers who want to introduce their ideas and plans in a scientific environment Lecturers who want to learn how to run their courses in a professional way
commtm Communicating and Influencing For Team Members 14 hours Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing: Their colleagues Their bosses Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and Case Studies By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders
ccarestr Customer Care Strategy 21 hours A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES Developing competencies in the area of professional customer care Increasing the efficiency of communication with customers Attaining the knowledge of how to get to the underlying needs and expectations of customers Building strong and sustainable relationships with clients Expanding the positive image of the company in the market Identifying, reducing, and overcoming objections and barriers Learning about personalities and communication preferences when dealing with clients Establsihing the ability to create an open environment for communication Developing skills to communicate clearly and effectively Identifying barriers to effective communication Mastering body language and non-verbal communication METHODS Role-playing Self-assessment tests Exercises in groups Individual work Practice sessions Lectures Discussions LEARING OUTCOMES At the completion of this course, participants will be able to: Adopt a focused customer care strategy Identify key customer issues Build the professional image of the company Adapt to specific customer behaviour styles Increase customer loyalty through exceptional customer service Develop communication abilities with clients Use techniques to build relationships Develop a personal action plan to improve customer service skills Show gestures of generosity and high quality customer care Use techniques to deal with difficult situations Recognise barriers to the delivery of outstanding customer service
297 Assertiveness 7 hours A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing them Communicate effectively with a wide range of people to achieve a win-win situation wherever possible Effectively manage difficult situations.
pemm Personal Efficiency and Managing Meetings 7 hours Audience Managers, Team Leaders and staff members who feel that: They are attending too many meetings Their time is being “stolen” by other people They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation Format of the course The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and Case Studies By the end of the course, delegates will be able to: Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings Follow the standard processes for calling, managing and preparing the output of meetings Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
Influence Influence in Action 14 hours Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
320 Proactive People Management 14 hours This course is to help managers to get the best performance from the people they are trusted to lead by managing people, priorities, projects and quality more productively.
2899 Effective communication skills 21 hours Who should attend Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships. Course description Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
line Leadership in the new economy 21 hours At the end of the course, the participants should be able to: Acquire an understanding of  self-mastery as a foundation for inspiring leaders Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools
313 Springboard Women Development Programme 7 hours Many women use the programme to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence.Others focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/life balance.
didactictb Build your Didactic Toolbox 7 hours In this workshop you can improve your repertoire of teaching methods to formulate your message clearly, create more interesting lectures and seminars, and collect feedback. You will practice communicative techniques that help students to master difficult subjects in a self-responsible way. Target audience Technical professionals who prepare and deliver training sessions
Negskills0017 Negotiation Skills 14 hours This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed. Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
commtm2 Communicating and Influencing - For Managers and Team Leaders 14 hours Audience Staff who need to be fully aware of the issues surrounding Communicating and Influencing: Their colleagues Their bosses Their internal and external customers and stakeholders Format of the course The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and Case Studies By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders Explain how to deal with the difficult situations they may encounter in the office
862 Building an Effective Team with Belbin Team Roles 7 hours The Team Roles identified by Dr Meredith Belbin are used extensively in organisations worldwide. This course will guide you through the Team Roles theory to help identify ways to use your strengths to your advantage and manage your weaknesses as best you can. The course is suitable for individuals who want to learn to function better in, or improve their management of, teams. It is also ideal for existing teams, who, together, can examine ways to work more effectively in their specific environment.
3632 Organisational Behaviour 14 hours
66256 Presenting technical solutions to the world of non-engineers 14 hours This course is dedicated to: engineers who come up with difficult to explain technical solutions and want to present them to non-technical people, marketers who have to translate the language of engineers from the company to the language of users, which sometimes is not the same. After taking this course, the delegates will be able to present hard technical solutions in a simple way. The course will consist mostly of practical tasks, including designing a short presentation. Some short videos with examples of great presentations will be shown as well.
6hats Six thinking hats by Edward de Bono 14 hours Purpose of the course for all who lead teams of decision-makers, or the decisions they take, for those who want to use creativity in decision-making for conducting team meetings for the heads of interdisciplinary teams The benefits of completing the course Ability to lead teams of workers, taking into account the diversity of age, gender, culture, origin, beliefs, and other Identify the skills needed for effective team management Identification and understanding of the processes that take place in a group of employees at different stages of its development Communication skills practical application of knowledge in the field of diversity management in managing a team of employees: posting sentences, motivating, Taking part in the course Will develop their individual skills informed decision-making. You will learn to notice, name and eliminate errors in the process of group decision making. You will discover various models and strategies of thinking, analysis and decision making. You will learn what pitfalls lie in wait for those who are making decisions apply only to the arguments against, and how to turn the fight into 6 different perspectives on the problem to quickly see what is really important The training method The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar growth rate, based on the methodology developed taking into account the series of pistons: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed. Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
advyldshp Advisory & Leadership Skills 14 hours This course is part of the Data Scientist skill set (Domain: Advisory & Leadership).
3251 Effective recruitment and selection of employees 14 hours The result of the recruitment project is to minimize the risk associated with hiring the wrong person. Training for a safety training is for employees and HR managers. The purpose of training is to present the most effective tools of recruitment and selection of workers.
JMM_BUY The Buyers Mind hours We all buy stuff but when we're excited or under pressure we can often make buying decisions that we later come to regret. A safe bet is to stick with known brands or a preferred supplier which often means paying more because it feels safer. This can be costly especially when you're working on a tight budget, or if the competition is beating you on price. So how can you increase your bottom line? Your top sales team will meet their targets and in turn be rewarded handsomely simply because they can move a lot of stock or services that your provide. However, this also means you an increase in work load, produce more, more wages, more energy, more logistics, more postage and packaging. As you know the net difference is your sales minus your costs which includes all the production costs plus the amount you pay to your suppliers. Many buyers will have a list of preferred suppliers which means they will ignore and accept the creeping price increases in order to save them valuable time spent in researching new companies because sticking with existing suppliers is a safe bet but it doesn't keep you or your business competitive. This brief course will give you an insight to how the mind of a buyer works. We explore the internal thinking strategies buyers use and the persuasion techniques sales people use to extract you from your hard earned cash. For example; Suppliers of NHS consumables, or suppliers of Military spec components will charge up to 500% more for the items found commercially which are identical in fitness, form and functionality. Buying is often overlooked as a means to increase profit margins. Forewarned is forearmed.
3111 Stress management 14 hours Purpose of the course The purpose of training is to develop the how to cope with difficult situations, understanding the sources of stress and to determine its susceptibility to stress, by identifying their strengths and weaknesses, the role and work situation, family, private environment. The course is addressed to employees at all levels of the organization. Skills acquired during the course: Mastery of skills through a variety of relaxation techniques: Skills acquired during the course: ability to identify the most important stressors in professional and private life ability to identify and select appropriate strategies to deal with difficult situations distinguish between positive and destructive stress perceive the benefits of stress. determining the individual level of susceptibility to stress to recognize the warning signs of stress to control and regulate breathing use muscle relaxation techniques, eg training Jacobson the use of visualization techniques and self-suggestion: eg training Shultz the use of anti-stress massage techniques. Mastering the principles of preventive anti-stress Training methods: mini-lecture + + class training workshops
sdtpml Strategic Development: Thinking, Planning, Management and Leadership 35 hours Overview This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.   The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution. Learning Objectives After attending this course, delegates will be able to: Describe the main problems that are faced by a large bank; Explain the various approaches to organisational development planning; Analyse the current business environment and influences affecting the organisation; Analyse resources within and external to the organisation; Explain the various approaches to managing strategy and it place in the business plan; Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm. Apply a deeper understanding of strategic development plans; Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team; Define approaches to managing the identified risks; Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy; Design policies, systems and processes to successfully implement the emergent strategic plans; Cover the key steps in change management Who Should Attend Product/Service Managers Newly appointed as well as established Managers and Team Leaders Heads of Operations Senior Bank Managers Human Resource Managers Operations Managers Marketing Managers Methodology The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience.  There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments.  Open forum discussions will also be a key element.
3108 Psychology of interpersonal cooperation 14 hours Skills acquired during the course: identification and understanding of the processes that take place in a group of employees at different stages of its development. identify the skills needed for effective cooperation at various levels skills that facilitate cooperation group and individual communication skills Training methods: lecture + workshop
intrcgov Integrated Risk & Corporate Governance 35 hours Overview Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions. Key features include: the explanation of the current risk-based regulations detailed review of the major risks faced by banks industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives what challenges could be faced by risk managers in the future. The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss. Objectives The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of: major risk within the financial industry and the major international risk regulations how to manage a bank’s assets and liabilities whilst maximising return the interaction between risk types and how banks use an integrated approach for their management corporate governance and the best practice approaches to managing the diverse interests of the stakeholders how to develop a culture of risk governance as a tool for minimising unnecessary risk taking Who should attend this seminar This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to: Board level bank management Senior managers Senior risk managers and analysts Senior directors and risk managers responsible for strategic risk management Internal auditors Regulatory and compliance personnel Treasury professionals Asset and liability managers and analysts Regulators and supervisory professionals Suppliers and consultants to banks and the risk management industry Corporate governance and risk governance managers.
3107 Self Time Management 14 hours
infavdconf Influencing and Avoiding Conflict 21 hours Audience Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :  Their colleagues Their bosses Their internal and external customers and stakeholders Course Objectives By the end of the course, delegates will be able to: Appreciate the need to manage their own behaviour before they can influence others’ behaviour Understand the strengths and weaknesses of the various communications media available Manage their internal and external customers and stakeholders Format The course will be a highly-interactive combination of: Facilitated Discussions Slide Presentations Exercises and  Case Studies
3105 Delegation of tasks and motivating employees 14 hours Purpose of the course: The course is intended to persons responsible for setting up and implementation of projects: Steering Committee members and project managers and sub-projects. It is also necessary to prepare for anyone working in a managerial position wants to be successful in managing teams, delegating tasks and motivating. Expected to prepare students: The course is part of a general nature and it does not require knowledge of project management. But by far the most out of this training will amount to those who already have a basic knowledge of team management - for example, acquired through participation in the training of GPP. Skills acquired during the course: recognition of the basic principles of group process building an effective team communication system. identify roles that occur in the band practical application of the principles of effective delegation identification of the causes of resistance and errors associated with delegation knowledge of the principles of effective means of motivating material and immaterial psychological rules for motivation. effective use of feedback and evaluation process of motivating
3110 Coaching - basic introduction 14 hours Purpose of training: This course is for team leaders, IT professionals, staffing, training, administrative interested in developing their competence in the field of human resources management. This course is designed to provide the knowledge and skills necessary to implement and carry out coaching as a method of development. Benefits resulting from training course: increase the effectiveness of management employees, increase the effectiveness of interviewing employees, the ability to integrate the system of coaching in business strategy, understanding the powers necessary to implement effective managerial coaching, effective preparation for managerial staff as a coach. Training method: short thematic lectures, individual exercises, simulations, case studies, role plays
3099 Conflict Management 14 hours Purpose of training: For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management. Benefits of training course: Using the methods and techniques to solve conflict situations, effective conflict management, effective communication in conflict situations, skillful preparation of the analysis needs of the parties of the conflict and the formulation of the problem, the use of stress management skills, emotional and assertive techniques in resolving such conflicts. Skills acquired during the training: communicate effectively in conflict situations identify sources of conflict analysis of the needs of the parties to the conflict and the formulation of the problem using the methods and techniques to solve conflicts to the principles of assertiveness and managing emotions in conflict resolution application of the principles of assertive resist tampering appropriate behavior in conflict implement these stress management, emotional Training method: lectures, simulations, case studies, role playing, giving feedback to participants
3109 The influence of emotions on communication and collaboration with others 14 hours Skills acquired during the course: identification and understanding of the emotional processes that occur in man identification and ability to cope with negative emotions at an early stage of their appearance ability to identify and deal with difficult emotions connected with others communication skills, including aspects of emotional

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